Skip to content
RMIT University Library - Learning Lab

Quick tips


Quick tips

  • Use a professional sounding email address. If possible, use one that includes your name. Don't use inappropriate email addresses such as!

  • Proof read your email. Check that names and titles (where appropriate) are correctly spelled and punctuated, and be sure that the information is correct.

  • Be careful when responding to a group email. 'Reply all' may not be appropriate as everyone on the mailing list will receive your email.

  • Avoid using jargon and acronyms unless you are very confident that the reader knows what they mean, e.g. FYI (for your information).

  • Writing in the workplace is usually formal or semi-formal. It is rarely acceptable to use text shorthand such as 'LOL' or emoticons such as .

  • Try to respond to emails in a timely manner. If this is not possible, acknowledge that you have received the email and indicate when you will have the answer.

  • Be aware of any guidelines or regulations around email use in your professional context.