Learning Lab

Quick tips

• Use a professional sounding email address. If possible, use one that includes your name. Don't use inappropriate email addresses such as hot_chick13@hotmail.com!

• Proof read your email. Check that names and titles (where appropriate) are correctly spelled and punctuated, and be sure that the information is correct.

• Be careful when responding to a group email. 'Reply all' may not be appropriate as everyone on the mailing list will receive your email.

• Avoid using jargon and acronyms unless you are very confident that the reader knows what they mean, e.g. FYI (for your information).

• Writing in the workplace is usually formal or semi-formal. It is rarely acceptable to use text shorthand such as 'LOL' or emoticons such as .

• Try to respond to emails in a timely manner. If this is not possible, acknowledge that you have received the email and indicate when you will have the answer.

• Be aware of any guidelines or regulations around email use in your professional context.

Sources

• https://www.plainenglish.co.uk/files/howto.pdf
• http://www.education.vic.gov.au/school/teachers/teachingresources/discipline/english/proflearn/pages/velswritten56.aspx
• Learn more about good writing in the writing skills section of the Learning Lab