Confidentiality is about the way you treat confidential, sensitive or personal information at work. Some confidential issues are also covered by privacy legislation.
Information about customers, colleagues and your work organisation might be deemed confidential. Think about each example of information and consider whether it is confidential:
Social media also presents a number of challenges when it comes to confidentiality – the basic rules are:
- Think before you post.
- Do not post information like phone numbers, photos, addresses or any opinions about people at work, including customers.
The difference between privacy and confidentiality
Privacy is about people and confidentiality is about information (about people or businesses).
Select the hotspot to discover the difference between privacy and confidentiality.
Websites
The Privacy Act has some useful information about privacy and the law.
In Victoria, there is a Commissioner for Privacy and Data Protection.
Read this useful article on confidentiality and social media.