2.2 Solutions1Screen reader users, this is a numbered heading.
Organisational culture was the major issue identified at HealthCo2Screen reader users, this is the identified issue.. This culture was expressed through poor communication between management and staff, as well as the leadership and management of the company. Potential solutions to improve HealthCo's communication issues could include:3Screen reader users, this is the proposed solution.2.2.1 Flatten the management structure of the organisation1
Advantages1
Removing some levels of management from the company structure would encourage more direct communication between the CEO, management and frontline staff. Streamlining and flattening the structure would benefit HealthCo in terms of cost savings in management salaries. Other benefits would include more direct contact with customers by management and the CEO and more immediate feedback from frontline staff (Rossi, 2021). These actions would allow HealthCo to respond more efficiently to their members, creating greater customer satisfaction and improving competitiveness.
Disadvantages1
Large organisations require a hierarchical structure to operate efficiently. Fewer managers would have more staff reporting to them and this could actually decrease communication between staff and management. In addition, management have strategic responsibilities in their roles which may be lost if they are working directly with customers alongside frontline staff.
2.2.2. Timetable regular staff meetings1
Advantages1
... etc.
Disadvantages1
... etc.