Make recommendations

2.3. Recommendations¹Screen reader users, this is a numbered heading.

2.3.1. Strategies for improving communication at HealthCo¹Screen reader users, this is a sub-heading.

Strategy 1 – Provide feedback on performance¹Screen reader users, this is another sub-heading.

Formalise opportunities to provide feedback on performance for all employees, including management, through regular performance reviews. Abrahms (2020) states that feedback on performance is vital to the improvement of job performance and forms part of a Human Performance System.²Screen reader users, this is integration of theory. This system would need to be implemented by the CEO and should apply across all levels of the HealthCo without exception. More holistic feedback on performance, rather than measuring productivity by 'computer hits'³Screen reader users, this is an example from the case. would assure staff that management was supportive and respectful of their skills.

Strategy 2 – Relocate management and CEO offices¹Screen reader users, this is another sub-heading.

Relocate management closer to frontline staff areas and provide spaces for informal staff interactions. The CEO and senior management need to lead the relocation of management offices by moving from their current location which significantly isolates them from the clerical staff. General purpose staff rooms and office relocations should encourage interactions between staff and management. This may allow for more open communication between upper and lower level staff²Screen reader users, this is integration of theory. and end comments that management 'should get out and visit us more'³Screen reader users, this is an example from the case. (Kraus, 2024).²Screen reader users, this is integration of theory.