Goleman is influential in the areas of business, management and leadership development because people – and interactions between people – are inherent in every aspect of the business world. While Goleman's work is not without its critics, it does it does provide a useful base for you to think about some basic vital EI skills.
Emotional intelligence has two main components:
- Personal competence which focuses on the self, and
- Relationship competence which is about others.
Now that you have watched the video, try and match up the correct attribute to the corresponding section.
Learning Portfolio
Complete exercise 3 in your Learning Portfolio.
Website
There are many EQ self-help publications and workbooks in the RMIT library. Many are discipline-specific, like:
- Transforming IT Culture: How to Use Social Intelligence, Human Factors and Collaboration to Create an IT Department That Outperforms
- Emotional intelligence for sales success - connect with customers and get results.
Conduct a library search, limiting your search to books, in an effort to find something in your field.