The aim of this module has been to provide you with an awareness of key consumer protection provisions that you need to comply with. These provisions are contained in two pieces of legislation; the Trade Practices Act and the ASIC Act. You should now be able to:

• Describe the purpose of the legislation
• Identify actions, which may breach the exclusive dealing provisions
• Identify unconscionable conduct in relation to the supply of products or services
• Identify misleading or deceptive conduct in relation to the supply of products or services
• Identify false representation in relation to the supply of products or services
• Identify harassment and coercion in connection with the supply of products or services to customers.
  

Click on the Exit button at the top right corner of the screen to exit this short course.