The final provision to be considered relates to harassment and coercion. The aim of this provision is to prevent customers from becoming victims of organisations who try to use physical force or undue pressure to coerce a customer to buy a product or service. It also prevents organisations from using the same tactics to get people to repay money. Some examples of conduct that may be considered undue harassment or coercion are:

• Unreasonably frequent telephone calls
• Pressuring a customer to sign a contract before they have time to read all the terms and conditions
• Threats to disclose personal information to employers, social security agencies and immigration agencies
• Use of abusive or threatening language.

You need to always ensure that you do not place unfair pressure on a customer.