Disclosure

The NPP's clearly set out our obligations and our customers' rights regarding disclosure of their personal information. In general you are not permitted to disclose a customer's personal information to a third party without the customer's clear consent. This includes disclosure to the spouse, ex-spouse, parents, children or friends.

The banker's duty of confidentiality extends this rule to all customer information, regardless of whether the customer is an individual or not. The rule against disclosure is most important because it causes the vast majority of our privacy complaints.