Having a healthy EQ does not mean that everyone is living in peace and harmony 24/7. What it does mean is that people can identify the difference between healthy and toxic conflict or disagreement. Some people hate conflict so much – seeing even the slightest disagreement as conflict – that they simply avoid engaging with others. This is not a smart move. So let’s look at a few strategies for voicing difference, celebrating diversity – of views, values and opinions – and dealing with conflict.
Test your knowledge on defining a healthy workplace.
Let’s say you are having difficulties working with Michelle. Let’s see if you think this is a healthy workplace conflict or if the situation is creating a toxic place for work:
(Drag each statement to the correct box)
Learning Portfolio
Complete exercise 10 in your Learning Portfolio.
Websites
Leadership
“Here’s the thing - leadership and conflict go hand-in- hand. Leadership is a full-contact sport, and if you cannot or will not address conflict in a healthy, productive fashion, you should not be in a leadership role.” Mike Myatt
Conflict
The Queensland government’s resources on conflict resolution include useful information on managing conflict in the workplace.
You might find it useful to watch "Managing Conflict" from "Leading with Emotional Intelligence with Britt Andreatta" on Lynda.com available through the RMIT library.
Kick Bully has some good common sense advice about toxic workplaces and dealing with bullying.