After reviewing some brochures and talking with you about the features and benefits of various accounts, Rosie and Malcolm decide to switch to a new account that offers lower fees.

There are a number of CBP principles of conduct the Bank needs to fulfil when processing such a request. These principles relate to:

• Providing particular information to existing and prospective customers when opening accounts
• Maintaining privacy and confidentiality
• Informing customers of their obligations regarding payment instruments like debit cards and cheques
• Providing regular statements of account
• Providing general descriptive information about the operation of joint accounts and subsidiary cards
• Processing a request for an account closure.

The activity on the following screen gets you to think about examples of CBP provisions for each principle and details how the Bank satisfies their obligations under the Code.