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Let
us now consider the CBP principles of conduct using the Rosie and Malcolm
Westover scenario. In this scenario, Rosie and Malcolm are thinking of
changing transaction accounts. They decided to consider other accounts
after receiving a letter stating that the Bank was introducing a new fee
for their existing account.
Under the CBP, one of the principles of conduct is to provide customers with written notification of the introduction of, or variation to, particular terms and conditions at least 30 days before the change takes effect.
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