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Working well together online: Communication

Clear communication is the key to success in online group work, while poor communication can lead to disastrous results.

Here are some tips for communicating effectively online.

  • Agree on how you will communicate.
    • Will you use instant messaging applications, email, or discussion boards?
    • Will you hold virtual meetings? See Choosing communication tools for more information.
  • Take a moment to proofread your emails and posts before you hit send. Check your spelling and punctuation, use complete sentences and capital letters where appropriate.
  • Avoid slang or jargon as it might not be understood by your group members.
  • Jokes and sarcasm are often dependent on tone of voice and body language to convey the message. It is best to avoid jokes and sarcasm online, unless you know your group members well.

Test your knowledge

Read the scenario in the activity and decide which strategies Stephen could use.

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