VFS offers two types of fixed term accounts:

• term deposits and
• interest bearing deposits.

These products are designed for customers who have funds they can lock away for a fixed term. They are for customers who do not need access to the money and want to earn a higher rate of interest than they would by leaving the money in a transaction account.

Provide factual information only
On the next few screens you will examine the features of each type of product. This exercise is provided so that you will understand the factual information that Tier 2 qualified staff may provide regarding this account.

Remember, you may not provide any opinion or comment that could be construed as an attempt to influence the customer to invest in a fixed term product. Any customer requests for an opinion or advice must be referred to a Financial Adviser.