The best way to avoid misleading or deceptive conduct is to maintain open and honest communication with your customers. You must provide complete and accurate information to your customers always, even if you think that the customer may already know or understand the information. Also avoid the use of jargon when you give customers information as jargon can be very confusing to a customer.

So far you have reviewed the provisions for exclusive dealing, unconscionable conduct and misleading or deceptive conduct. You will now learn about:

• False representations
• Harassment and coercion.