To recap, work practices you can employ to ensure you do not breach the legislation in relation to unconscionable conduct include:

• Taking steps to ensure your customer fully understands the nature of the transaction, whether it is the purchase of a financial product or service or an ongoing requirement, such as the possibility of fees and charges changing from time to time.
• Providing opportunities, where appropriate, for customers to consider their options. For example, allowing time for customers to seek independent advice and assistance.