The article highlights a breach of the Trade Practices Act arising from a false representation and indicates the potential consequences of non-compliance. Substantial monetary penalties can be imposed on individuals and organisations. Other penalties include damages to compensate victims of a breach, placing corrective advertising and other remedial orders.

Potential penalties are only one reason why it is important to comply with the Trade Practices Act and ASIC Act. Compliance ensures that everyone within VFS is providing the best possible service to customers. The legislation aims to enhance the welfare of Australians through the promotion of competition, fair-trading and consumer protection.

This module focuses on the consumer protection provisions that you need to be aware of on-the-job. On the following screen you will be asked to identify a definition for each of the consumer protection provisions to be covered in the training. A correct match will reveal a more detailed definition of the provision.