The purpose of this module is to introduce you to the key consumer protection legislation. You need to be aware of the provisions in two pieces of legislation: the Trade Practices Act 1974 and the Australian Securities and Investment Commission (ASIC) Act 2001. These Acts regulate the behaviour of individuals and companies when it comes to providing products or services to consumers. This means that they have a direct impact on both you and VFS.

Upon completion of this module, you should be able to:

• Describe the purpose of the legislation
• Identify actions, which may breach the exclusive dealing provisions
• Identify unconscionable conduct in relation to the supply of products or services
• Identify misleading or deceptive conduct in relation to the supply of products or services
• Identify false representation in relation to the supply of products or services
• Identify harassment and coercion in connection with the supply of products or services to customers.

Each of the provisions listed above are explained using examples. Some of the examples used in this module are based on actual breaches as determined by the Court and others are included to illustrate actions you should avoid in order to ensure compliance with the Acts.

This module should take approximately 25 minutes to complete.