Your customer, Wayne Thorpe, has a savings account and some insurance policies with VFS. He has asked you how the security of his personal information is ensured. The best way to inform Wayne is via the VFS privacy policy brochure, which has a section specifically outlining the security measures we have in place.

You must take reasonable steps to let Wayne know about how we store, de-identify and destroy personal information according to requirements. The security measures include how we secure paperwork and our procedures with data storage and transmission devices, like laptop computers and fax machines.