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While you are in the process of opening the Westover's new account, Rosie remembers that she has a direct debit drawing from their account. It is a direct debit to the family's health insurance provider; however, it needs to be cancelled because Rosie's new employer is providing health insurance as part of her salary package. Rosie asks if you are able to cancel the direct debit.
View the statement in the left column and determine whether you believe it is true or false.
| Question/Statement | Feedback for true | Feedback for false |
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Statement Under the CBP, all requests to cancel a direct debit must be referred to the debit user, which in this case is the health insurance provider. To respond 'True' go to the next cell in the row. To respond 'False' go to the last cell in the row. |
Feedback for True 1 Incorrect. Under the CBP, the Bank must process any instructions to cancel a direct debit authority quickly and promptly. The same applies for any complaints regarding unauthorised or irregular direct debits. When processing a cancellation or handling a complaint, the CBP also states that we will not direct or suggest that the customer should first contact the debit user, in this case is the health insurance provider.
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Feedback for False 1 Correct. Under the CBP, the Bank must process any instructions to cancel a direct debit authority quickly and promptly. The same applies for any complaints regarding unauthorised or irregular direct debits. When processing a cancellation or handling a complaint, the CBP also states that we will not direct or suggest that the customer should first contact the debit user, in this case is the health insurance provider.
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