Text alternative - activity

If during your discussions with Minh, you became aware that she is receiving Centrelink, or like benefits, there are certain obligations you must fulfil under the CBP.

What do you think your obligations might be? Select the most appropriate response from the options provided below.

Read each statement in the left column. If you think it is correct, go to the next cell in the row to access feedback.

Activity Table
Item	Feedback
Item 1 Refer Minh to a Financial Planner for specialist advice on how to manage her money If you think this statement is correct, access the next cell in the row.	Feedback 1 Incorrect. Under the CBP, should you become aware that a customer is receiving Centrelink or like benefits you need to provide them with details of accounts which may be suitable to their situation. This will generally be a basic transaction or savings account. You would only refer Minh to a Financial Planner if she asked for financial planning advice.
Item 2 Provide Minh with details of accounts which may be suitable to her situation If you think this statement is correct, access the next cell in the row.	Feedback 2 Correct. You need to provide Minh with details of accounts which may be suitable to her situation. For example, a basic savings or transaction account designed for people receiving a pension. Under the CBP, you also need to provide this information upon request and when a customer tells you that they are a low income earner or a disadvantaged person. This requirement does not apply to small business customers.
Item 3 Make no comment about the receipt of benefits and only process the transaction Minh specifically requested If you think this statement is correct, access the next cell in the row.	Feedback 3 Incorrect. Once you become aware that an existing or prospective customer is a low income earner or receiving a pension you must provide them with details of accounts suitable to their situation. For example, a basic savings or transaction account that offers some type of concessions for those receiving a pension. Under the CBP, this information must also be provided upon request.

Close this activity to continue the training.